| Course | HCIS 410 Project Planning and Implementation in Health Care (HCIS/410) |
|---|---|
| Week | 2 |
| Paper type | Project charter and scope statement |
| Length | about 1,038 words, 4 double-spaced pages plus title page and references |
| Format | APA 7 student paper |
| School | University of Phoenix |
| Program | BS in Health Administration |
| Updated | September 2026 |
Free sample paper for HCIS 410 Week 2
Forty-Two Tablets, Four Languages on Demand and Nothing Else: The Project Charter and Scope Statement for a Hospital's Video Remote Interpreting Rollout
[Student Name]
University of Phoenix
HCIS/410: Project Planning and Implementation in Health Care
Week 2 Assignment
[Instructor Name]
[Date]
The hospital, its budget and its schedule are composites written for a model paper; federal rules and project management guidance come from the sources listed.
Project Name and Sponsor
Video Remote Interpreting Rollout. Sponsor: chief nursing officer. Project manager: senior IT project manager. Clinical lead: nursing education manager. Language services lead: language services coordinator.
Purpose
A quality audit found that relatives interpreted in 31% of sampled encounters with patients whose preferred language is not English, and phone interpreters took a median of nine minutes to reach. This project will make qualified spoken and sign language interpreters available by video within two minutes at every inpatient unit, the emergency department and nine clinics, supporting safer care, since trained interpreters are linked to better communication and outcomes (Karliner et al., 2007), and compliance with the federal language access standards adopted in 2024 (U.S. Department of Health and Human Services, 2024).
Objectives
Deploy video remote interpreting at all 14 inpatient and emergency areas and nine clinics by the go-live date of April 6.
Reduce relatives interpreting to fewer than 5% of audited encounters by six months after go-live.
Achieve a median connection time under two minutes for Spanish, Vietnamese, Arabic and American Sign Language.
Train at least 90% of nurses, physicians and front desk staff on every shift before go-live in their area.
Keep first-year spending within $214,000.
In Scope
Purchase and setup of 42 tablets on rolling stands with speakers and secure mounts; a contract with a video interpreting vendor; two wireless access points in the emergency department; integration of a one-touch launch button and documentation template in the electronic health record; policies for when to use video, phone and in-person interpreters; training for clinical and front desk staff; cleaning and charging procedures; and a six-month post-go-live evaluation.
Out of Scope
Translation of written documents; replacement of the four staff Spanish interpreters, who remain for scheduled daytime encounters; interpreting for telehealth visits, which the ambulatory telehealth team will address separately; changes to the patient registration system beyond language preference fields already present; and interpreting for nonclinical departments such as billing, which will be evaluated after the evaluation period. Every exclusion on this list was requested by someone during planning, which is exactly why it is written down.
Acceptance Criteria
Tablets are accepted when each one, placed where it will be used, connects to an interpreter in a test call in its assigned location with clear audio and a full-motion video image that meets the vendor's quality standard. Training is accepted when completion records show 90% of staff in each area trained. The electronic record integration is accepted when a nurse can launch a call and document the interpreter identification number in under one minute during testing.
Authority
The project manager may approve changes under $5,000 or one week of schedule impact that do not alter scope; larger changes go to the sponsor. The sponsor may approve changes up to $25,000; beyond that, the chief financial officer must approve.
Milestones
Vendor contract signed, January 12. Network upgrade complete, February 16. Integration tested, March 9. Training complete in pilot units, March 30. Go-live across all areas, April 6.
Budget
Tablets, stands and accessories, $38,000. Network access points and installation, $14,000. Vendor setup and first-year per-minute interpreting charges, estimated at $132,000. Integration work, $12,000. Training time and materials, $14,000. Contingency, $4,000. Total, $214,000.
Assumptions and Constraints
The vendor can connect interpreters within two minutes for the top four languages at all hours. Wireless coverage outside the emergency department is adequate. Nurse managers will release staff for 30-minute training. Constraints: fixed first-year budget, a union requirement for 30 days' notice of workflow changes, go-live before the respiratory season planning period and no downtime for the electronic record during integration.
Risks
Staff continue using relatives out of habit, owned by the clinical lead. Poor video quality in basement areas, owned by IT networking. Vendor delays in rare languages, owned by the language services lead. Tablets not charged or cleaned, owned by unit managers. Per-minute costs exceed estimates, owned by the project manager.
Quality Standards
Video interpreting must meet the federal standards for real-time, full-motion video with clear images and audio and must be operated by staff trained to set it up quickly. The project will test every tablet in its assigned location before go-live and repeat the test monthly for six months. Interpreters must be qualified under the vendor contract, which requires training in medical terminology, interpreter ethics and confidentiality. Documentation of each interpreted encounter, including the interpreter's identification number, will be audited monthly.
Communication Plan
The project manager will send a biweekly status report to the sponsor and steering group, covering milestones, budget, risks and decisions needed. Unit managers will receive a monthly update and a two-week notice before go-live in their area. Staff will hear about the change at huddles, through a short video and through champions on each unit. Patient-facing materials go first to the hospital's patient advisers and to the liaison who represents deaf patients, and both groups will help judge the results. Physicians will be reached through department meetings and the medical staff newsletter.
Change Control
Any request to change scope, budget or schedule is logged with its reason, cost and effect, reviewed by the project manager within five days and decided within the authority limits above. Approved changes update the charter's baseline so that later reports measure against the current plan.
Approvals
Signed by the sponsor, the project manager, the chief information officer and the director of patient experience.
Why Each Section Matters
In project management practice, the charter is what makes a project official: once the sponsor signs it, the project manager can commit people and money to the work (Project Management Institute, 2021). The purpose and objectives link the work to the business case; the scope and exclusions protect the schedule and budget; acceptance criteria prevent arguments about whether work is done; authority limits prevent every decision from reaching the sponsor; and the risk list assigns owners before problems arise.
Conclusion
The charter turns last week's initiation into an authorized project with measurable objectives, a bounded scope, clear acceptance criteria, defined authority, milestones, a budget and owned risks. Next week, the deliverables will be broken into tasks, estimated and scheduled.
References
Karliner, L. S., Jacobs, E. A., Chen, A. H., & Mutha, S. (2007). Do professional interpreters improve clinical care for patients with limited English proficiency? A systematic review of the literature. Health Services Research, 42(2), 727-754. https://doi.org/10.1111/j.1475-6773.2006.00629.x
Project Management Institute. (2021). A guide to the project management body of knowledge (PMBOK guide) (7th ed.). Project Management Institute.
U.S. Department of Health and Human Services. (2024). Nondiscrimination in health programs and activities. Federal Register, 89, 37522. https://www.federalregister.gov/d/2024-08711
What the HCIS 410 Week 2 instructions ask
HCIS 410 Week 2 commonly asks students to develop a project charter and scope statement for a health IT project, sometimes presented as slides. A charter typically includes the project purpose or business case, measurable objectives, high-level scope and deliverables, key stakeholders and roles, milestones, budget, assumptions, constraints, risks and approval signatures. The scope statement adds detail on what is in and out of scope and the acceptance criteria for deliverables. Some instructors want the two as one document; others ask for them separately. Strong submissions keep objectives measurable, list exclusions explicitly to prevent scope creep, tie budget and milestones to deliverables and name the sponsor's authority clearly.
How this HCIS 410 Week 2 example is built
The document begins with a one-paragraph purpose tied to the problem found last week: relatives interpreting in nearly a third of audited encounters. Five objectives follow, each with a number and date. The scope section lists deliverables, then a longer list of exclusions, such as translating written documents and replacing staff interpreters. Acceptance criteria say how each deliverable will be judged complete. Roles and authority are defined, including what the project manager may approve without the sponsor. Five milestones, a budget by category, eight assumptions and constraints and five risks with owners follow. The charter ends with signatures and a note on how it will be changed if needed.
HCIS 410 Week 2 grading rubric: where the points go
The charter week is usually graded on completeness and precision. Instructors look for a clear purpose linked to the business case, measurable objectives, well-defined scope with explicit exclusions, deliverables with acceptance criteria, named roles with authority, milestones, a budget, assumptions, constraints and risks, and a place for approval. Consistency with the initiation work earns credit. Objectives written as activities rather than results, or scope without exclusions, commonly lose points. Supporting sources, such as project management standards, strengthen the explanation. Clean formatting that reads like a real charter and APA references finish the grade; headings that match the course template make grading easier. Charters missing budget or authority sections tend to receive lower marks.
HCIS 410 Week 2 help: mistakes to avoid
The weakest charters in HCIS 410 Week 2 describe activities instead of results. Write objectives as outcomes with numbers and dates, such as relatives interpreting in fewer than 5% of audited encounters by six months after go-live. Another common gap is scope without exclusions; listing what the project will not do is the best protection against scope creep. Give each deliverable an acceptance criterion so everyone knows when it is done. State the project manager's authority, such as approving changes under a dollar limit. Tie the budget to deliverables. Keep risks specific, with owners. Finally, make sure the charter matches your initiation paper, including the sponsor, budget and success measures, since instructors compare them.
Related HCIS 410 sample papers
Other HCIS 410 week samples
- HCIS 410 Week 1: Health IT Project Initiation
- HCIS 410 Week 3: Estimating and Scheduling
- HCIS 410 Week 4: Budgeting, Tracking and Controlling
- HCIS 410 Week 5: Implementation and Project Closure
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HCIS 410 Week 2 questions, answered
What does HCIS/410 Week 2 usually ask for?
Many sections ask for a project charter and scope statement for a health IT project, including purpose, objectives, scope and exclusions, deliverables, roles, milestones, budget, risks and approvals.
Where can I find a free HCIS 410 Week 2 sample paper?
The video interpreting charter is laid out on this page as a complete document, open to read without charge, with notes on each section. We can prepare a first charter for your own project free.
What is the difference between a project charter and a scope statement?
The charter authorizes the project and summarizes its purpose, objectives, budget and authority; the scope statement details deliverables, exclusions and acceptance criteria.
Why list what is out of scope?
Explicit exclusions prevent scope creep by making clear which requests will need a formal change or a separate project.
Who signs a project charter?
The project sponsor signs to authorize the project and commit resources, often along with the project manager and key department leaders.
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